Why EBPP as a solution and why Interfile as a partner?

EBPP is recognised as a key component of improved customer service. Self-service and convenience are central to EBPP. Mobile and Web services allow customers to view and pay bills at their convenience and offer greater customer service related functions than a printed statement. A high percentage of support costs are billing related, one of the key areas to reduce costs. In the EBPP world customers are able to obtain accounts, statements, proof of payment, and history without the need to contact a support centre.

Reconciliation services provide benefits for both biller and customer. Customers benefit from the receipt of immediate proof of payment from the biller and centralised history of bill and associated payment. Integration with the core systems of the biller for electronic account reconciliation is of paramount importance to billers and also leads to simplified dispute resolution. Cost savings in back office financial staff and processes is achieved and fewer customer disputes add to improved service.

Improved cash flow as a result of better data analysis and reduced debtors days provides additional value to the biller. Customers receive their bills earlier than in a postal world, offering them the ability to better manage their cash flow and billers get paid earlier – on average two weeks earlier than via other methods.

Large billers need a company like Interfile as they require the ability to add services and business processes around the basic function of presentment and payment. For example a municipality offering must include items such as registration and authentication services, account applications, clearance certificate processing, cut off management, account reconciliation, multiple user and account profiles, dispute resolution, integration into core systems, data cleansing, workflow and notification services.